We are committed to provide best quality products and services to our customer. In case you are unsatisfied with the www.sannarinx.com product and services, you may contact us using our customer support number or send an email feedback on sannarinx.com. We will revert back at the soonest regarding your issues.
In case of www.sannarinx.com is made product as per the customer measurement, we follow “no return no exchange” policy.
www.sannarinx.com shall not refund any amount under any circumstances, whatsoever.
Product in damaged condition/ manufacturing defect or wrong product
In case of outer packing of product is damaged then immediately verify the quality/ quantity of the product, before accepting the packing from the courier company. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery.
In case of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact www.sannarinx.com at sannarinxcom, within 24hours of product receipt.
In case of same all packing materials and original product in receipt condition.
In case of other complaints, about product, services e-mail www.sannarinx.com at sannarinx.com, within 24hours of product receipt.
www.sannarinx.com does not guarantee any credit or replacement of the product if customer returns any product, before receiving confirmation from www.sannarinx.com.
Complaint mail should contain comprehensive details of the defects/ complaints of the single order/ packing delivery. We examine the returned products for all such defects/ variations, define on the basis of the customer’s mails.
All defective products being returned to www.sannarinx.com shall be done only through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards Shipping & packaging charges while receiving the same from India are to be borne by the customer entirely.
All defective products along with copy of invoice, original packing and in the original condition as sent to customer, shall have to be sent back to www.sannarinx.com within seven working days from receipt of confirmation for the same from www.sannarinx.com.
Safe receipt of defective product by www.sannarinx.com is sole responsibility of the customer.
In case of multiple products being ordered, if for any reason whatsoever, www.sannarinx.com in unable to deliver certain products, Customer shall be allowed to select an alternate product. However, in case customer does not wish to select any alternate products, www.sannarinx.com shall agree to refund amount as against such non-deliverable products.
Colors of an outfit that appear on a computer monitor may be slightly different than the actual color of the outfit ordered. This color mismatch is unavoidable, and due to technical reasons beyond our control.
No Guarantee for Beads/ Sequences Work/ Embroidery – Hand Work and Stitching
Beads/ Sequence Work, Embroidery has a tendency of coming off while handling the product, wearing the product or while using it. We do check the product during shipping but due to nature of this entire item, they do come off sooner or later and hence carry no guarantee once the product is shipped. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it happen that you open a box and find some pieces falling down on the floor, or you wear the dress and in a few hours you might lose some of them. This is normal with this kind of product and hence cannot be replaced and will carry no Guarantee on them.
We recommend Professional Dry Cleaning for all products sold on the website.
Fabrics made of type Net, any kind of Silk, Satin, Cotton, Linen, etc. do not come with any kind of Guarantee.